StayVue has zero tolerance for child exploitation, abuse, or endangerment. This policy explains how we protect children, what we expect from property hosts, and how to report child safety concerns.
1. Overview
StayVue ("StayVue", "we", "us") provides a platform that allows short-term rental hosts to securely share temporary, view-only access to approved exterior smart cameras with guests during an active reservation. Because our Service may be used in residential environments where children may be present, we maintain strict child safety standards.
This Child Safety Policy applies to all users of the StayVue website and mobile app. It supplements our Privacy Policy and Terms & Conditions.
2. Our Commitment
We are committed to:
- Preventing the use of StayVue to exploit, harm, or endanger children
- Designing our platform with privacy and safety controls that reduce risk to minors
- Responding promptly to credible child safety reports
- Cooperating with law enforcement and child protection agencies where required by law
- Removing accounts that violate this policy without delay
Child safety is a shared responsibility. StayVue provides the tools and enforcement; property hosts are responsible for lawful, ethical use of exterior cameras on their premises.
3. Age Restrictions
StayVue accounts may only be created and managed by individuals who are 18 years of age or older. We do not knowingly collect personal information directly from children under 18.
Parents and guardians who allow minors to use a property where StayVue is in use must ensure that such use is supervised and lawful. Minors must not be granted independent account access or administrative privileges.
If you believe a child under 18 has created an account or provided personal data to StayVue, contact us immediately at support@stayvue.co and we will take appropriate action, including account suspension and data deletion where applicable.
4. Camera Use & Minors
StayVue is designed for approved exterior cameras only. Exterior cameras must never be positioned or used to observe minors in private areas. Hosts must comply with all applicable privacy and tenancy laws in their jurisdiction.
| Area Type | Policy |
|---|---|
| Exterior common areas | Exterior cameras may be used in entrances, driveways, and outdoor areas where signage and local law permit, provided minors are not targeted or singled out. |
| Private bedrooms & bathrooms | Cameras are strictly prohibited in spaces where minors (or any guest) have a reasonable expectation of privacy. StayVue does not support indoor camera sharing. |
| Guest access | Guest access through StayVue is temporary, view-only, and limited to host-approved exterior cameras during an active reservation. |
Hosts are solely responsible for correct camera placement, disclosure to guests, and compliance with local regulations.
5. Host Responsibilities
If you operate StayVue on a property where children may be present, you must:
- Disclose the presence and location of all active exterior cameras to guests before they occupy the property
- Share only approved exterior cameras through StayVue — never indoor cameras
- Restrict guest access to the reservation period; access automatically expires at checkout
- Immediately disable sharing and report any concern that a camera may capture a minor in a private setting
Failure to meet these responsibilities may result in immediate account suspension or permanent termination.
6. Prohibited Conduct
The following activities are strictly forbidden on StayVue and will result in immediate account termination and referral to authorities where appropriate:
- Creating, storing, sharing, or distributing child sexual abuse material (CSAM) in any form
- Using StayVue to groom, stalk, harass, or exploit minors
- Attempting to identify, locate, or contact minors through StayVue data
- Circumventing access controls or expiration limits
- Using the platform to facilitate child trafficking, abduction, or any form of child endangerment
Confirmed violations may be reported to the National Center for Missing & Exploited Children (NCMEC) or equivalent regional authorities as required by law.
7. Reporting Concerns
If you encounter content, behaviour, or camera usage on StayVue that may endanger a child, report it immediately. Do not download, share, or forward suspected CSAM — this may be illegal.
Email support@stayvue.co with the account email, property name, and a description of the concern. Mark the subject line "Child Safety Report."
If a child is in immediate danger, contact your local emergency services first. Do not wait for StayVue to respond before calling the police.
All reports are treated confidentially. We will not disclose your identity to the reported party unless required by law.
8. Law Enforcement & Regulatory Cooperation
StayVue cooperates with law enforcement agencies and child protection organisations investigating child safety matters. We may preserve and disclose account data and access logs where:
- We receive a valid legal request, court order, or subpoena
- We have a good-faith belief that disclosure is necessary to prevent imminent harm to a child
- We are legally required to report suspected child abuse or exploitation
Law enforcement agencies may submit requests to legal@stayvue.co.
9. Changes to This Policy
We may update this Child Safety Policy to reflect changes in law, technology, or our Service. Material changes will be noted on this page. Continued use of StayVue after changes take effect constitutes acceptance of the updated policy.
10. Contact Us
For child safety concerns, policy questions, or law enforcement requests:
- Email: support@stayvue.co
- Law enforcement: legal@stayvue.co
- Address: StayVue, 198 Sterling Ridge Dr, Nederland, TX 77627, United States
- Phone: (409) 719-6710